Emilio Horton Creative Hub Purchase Options Cancellation Policy

 

1. General Policy

At Emilio Horton Creative Hub, we strive to ensure customer satisfaction with our services. However, we understand that there may be instances where a customer is not fully satisfied with the results. Our Purchase Options Cancellation Policy outlines the terms under which cancellations and refunds can be processed.

2. Cancellation and Refunds

- Eligibility for Refund: If you are not fully satisfied with the results of our services, you may request a cancellation and refund.
- Refund Amount: In the event of a cancellation, only 50% of the fee paid is refundable. This partial refund is to cover the labor costs incurred during the service provision.
- Request Process: To request a cancellation and refund, please contact us at [insert contact email/phone number] with your project details and the reason for your dissatisfaction. We will review your request and respond within 10 business days.

3. Conditions for Refund

Work Completed: The 50% refund policy applies to work that has been started but not completed to the customer's satisfaction. If significant progress has been made, the refundable amount may be adjusted accordingly.

Final Deliverables:If the final deliverables have been provided and accepted by the customer, no refund will be issued.

Non-Refundable Fees: Certain fees, such as consultation fees, setup fees, or third-party service fees, may be non-refundable. These will be clearly communicated to the customer before the service begins.

4. Exceptions

Force Majeure: Refunds will not be issued for delays or cancellations due to circumstances beyond our control, such as natural disasters, pandemics, or other force majeure events.

Client Responsibilities: Refunds will not be issued if the client fails to provide necessary information, materials, or feedback in a timely manner, resulting in project delays or cancellations.

 

5. Contact Us

If you have any questions about our Purchase Options Cancellation Policy or need assistance with a refund request, please contact us at:

Emilio Horton Creative Hub  
Email: EmilioHortonCreativeHub@gmail.com  
Phone: 469-261-6079 
Address: Dallas Texas 

We appreciate your business and strive to provide exceptional service. Thank you for choosing Emilio Horton Creative Hub.